Order and email agents
Orders and enquiries read from email or WhatsApp, matched to customers and items, and entered for approval.
AI agents and workflow automation
Software that reads, decides, and acts across your systems, with a person in charge.
Overview
An AI agent can do more than answer questions. It can read an order from an email, check stock, create the sales order, and ask a person to approve it. We build agents for well-defined, repetitive work, with clear limits on what they may do alone.
What you get
- Agents that work inside your ERP, CRM, and inbox
- Approval steps for anything that matters
- Full logs of every action taken
- Automation with n8n and custom code
What we offer
AI agents and workflow automation, in detail
Pick the parts you need. We scope them together, quote a fixed price, and build in two-week steps.
Back-office automation
Follow-ups, reminders, data entry, and reconciliation handled automatically, with exceptions passed to a person.
Tool use across systems
Agents that call your own APIs, the ERP, Tally, and the CRM, using only the permissions they are given.
Human in the loop
Approval steps for payments, orders, and customer messages, with the agent's reasoning shown alongside.
Audit trail
Every step the agent takes is logged, so you can see what it did, why, and undo it if needed.
Workflow platforms
n8n, Make, or Power Automate for simple flows, and custom code where reliability and scale matter.
Where it fits
Typical projects
- Turning purchase orders in email into sales orders in the ERP
- Chasing overdue payments with personalised reminders
- Triaging support tickets and drafting first replies
- Matching supplier invoices to purchase orders and goods receipts
Technology
What we use
Well-supported tools with a long runway, chosen for the project rather than for novelty.
- Claude
- OpenAI
- LangGraph
- Model Context Protocol
- n8n
- Python
- Node.js
How it works
From first call to production
Every engagement follows the same shape, so you always know what happens next and what you will see.
- 01 · Week 1
Scope
We sit with the people who will use the thing. You get a written scope, a fixed estimate, and an honest note about what we would cut first.
- 02 · Weeks 2 to 10
Build
Two-week iterations against a shared board. You see working software every fortnight, not a status deck.
- 03 · Launch week
Launch
Staged rollout, real monitoring, and a rehearsed way back. We stay on the call until the graphs go flat.
- 04 · Ongoing
Run
Patching, alerts, and a monthly review of cost and reliability. Leave with your code and your documentation whenever you want.
Questions
Frequently asked questions
Can an agent make mistakes?
Yes, which is why we limit what it can do alone. Low-risk steps run automatically. Anything involving money, customers, or stock waits for approval until the agent has a proven record.
What work suits an agent?
Repetitive work with clear rules and a lot of reading: orders, invoices, tickets, and follow-ups. Work that needs judgement on every case is better kept with people.
How do we know it is working?
You get a dashboard of tasks handled, time saved, approvals, and errors, reviewed with you every month.
Related
More AI services
- Generative AI and LLM appsPut large language models to work on your own documents and data.Learn more
- Document processing and OCRInvoices, purchase orders, and forms read automatically into your systems.Learn more
- AI assistants and chatbotsAnswer customers on your website and WhatsApp, day and night, from your own information.Learn more
Have a project like this in mind?
Send a paragraph about what you need. An engineer replies within one working day, and you get a written scope with a fixed price within a week.