Helpdesk
One place to raise a ticket, a real person who answers, and remote fixes for most issues.
IT support and networking
Laptops, identity, Wi-Fi, backups, and someone who answers when it breaks.
Overview
The unglamorous layer that decides whether a Monday goes well. We standardise devices, lock down identity, and keep a real person on the other end of the ticket.
What you get
- Device setup and endpoint security
- Microsoft 365 and Google Workspace administration
- Network design and firewall management
- Backup and disaster recovery drills
What we offer
IT support and networking, in detail
Pick the parts you need. We scope them together, quote a fixed price, and build in two-week steps.
Devices and endpoint security
Laptops and desktops set up the same way, with antivirus, disk encryption, and updates managed centrally.
Email and identity
Microsoft 365 or Google Workspace with multi-factor sign-in, shared mailboxes, and clean leaver processes.
Networks and Wi-Fi
Office and factory networks, firewalls, VPNs for remote staff, and Wi-Fi that reaches the far end of the godown.
Backup and recovery
Laptops, servers, and cloud data backed up, with recovery drills so you know how long a restore takes.
Security awareness
Short training and phishing tests, because most breaches start with one email.
Where it fits
Typical projects
- IT for a growing office with no IT person
- Setting up a new branch or factory network
- Moving from personal Gmail accounts to company email
- Recovering from, and then preventing, a ransomware scare
Technology
What we use
Well-supported tools with a long runway, chosen for the project rather than for novelty.
- Microsoft 365
- Google Workspace
- Intune
- Fortinet
- Sophos
- Ubiquiti
- Veeam
Where AI fits in
We set up and secure AI tools like Microsoft Copilot and Gemini for Workspace, with the right access controls, so staff can use them without exposing company data.
How it works
From first call to production
Every engagement follows the same shape, so you always know what happens next and what you will see.
- 01 · Week 1
Scope
We sit with the people who will use the thing. You get a written scope, a fixed estimate, and an honest note about what we would cut first.
- 02 · Weeks 2 to 10
Build
Two-week iterations against a shared board. You see working software every fortnight, not a status deck.
- 03 · Launch week
Launch
Staged rollout, real monitoring, and a rehearsed way back. We stay on the call until the graphs go flat.
- 04 · Ongoing
Run
Patching, alerts, and a monthly review of cost and reliability. Leave with your code and your documentation whenever you want.
Questions
Frequently asked questions
Do you provide on-site support?
Yes, in and around Rajkot. Most issues are fixed remotely, and we visit when hardware or networks need hands on.
Can you help us use Microsoft Copilot or ChatGPT safely?
Yes. We set sharing rules, data protection policies, and approved tools, and give staff a short guide on what not to paste in.
How is IT support priced?
Usually a monthly fee based on the number of users and devices, with project work such as new networks quoted separately.
Have a project like this in mind?
Send a paragraph about what you need. An engineer replies within one working day, and you get a written scope with a fixed price within a week.