Dispatch platform for a regional freight operator
- 62%
- faster load assignment
- 340
- drivers on the app
- Next.js
- React Native
- PostgreSQL
- AWS
The problem
Three planners were assigning loads from a whiteboard and a shared spreadsheet that only one person could edit at a time. Drivers phoned in for their next job, and about a fifth of those calls came from places with no signal.
What we did
We ran a week on site watching the assignment process, then built a dispatch board that updates live for every planner and a driver app that queues everything locally and syncs when the connection returns. Rollout went depot by depot over five weeks.
Where it stands
Replaced a whiteboard and three spreadsheets with a live dispatch board and a driver app that works without signal. Planners now assign a load in seconds instead of minutes.